KMi offers a variety of content presentation solutions to meet the specific needs of our clients. KMi links experienced content experts with interactive web-based instructional design to provide a learning experience that engages the learner. Based on learning outcomes, our modularized course components provide just the right information at just the right time. Through the integration of a variety of assessment techniques, KMi's learning tools allow the learner to better manage their own learning process while producing measurable data based on course objectives.

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KMi offers a variety of support and helpdesk services.  The KMi call center operates on extended business hours, five days a week.  Service levels can be provided from administrator to end-user, and is managed by a trained support staff.  Our technical support team has direct access to production servers, which means faster response times in addressing technical issues.

• 800 number support lines
• forms and email support services
• direct access to all necessary technical resources to address our members needs

KMi has developed a customer-centered solution that provides a robust, stable, and reliable environment backed by high industry standards in equipment and connectivity.  Our service is supported by:

• Industry Standard Components
• OC12 fiber into front and back of building using 2 different network carriers
• Redundant Internet backbone connections over separate carriers
• DS3 connectivity
• Dedicated 100 megabit Ethernet switch port per customer
• 24/7 Network Operations Center with on-site personnel
• Climate Controlled Data Center
• Dual Diesel Generator Power Backup
• Fire Extinguishment System

KMi provides the software development services to integrate eLMS with virtually and other database driven application. We have implementations in place integrating eLMS with SAP, other ERP systems, Kronos, Mirrus and a wide variety of third-party LMS systems.

Finding the right answers to your eLearning, knowledge management and technical support needs are substantially simplified when one provider can address all aspects of the solution. KMi's evaluation, planning and implementation services offer a collaborative approach to addressing your needs - and identifying the right solutions.